If you receive your product and it does not fit, we can offer to remake with new impressions or provide a refund. You will be asked to provide details including photos of your product so we can investigate the causes.
To start a return, you can contact us at firstname.lastname@example.org.
You are responsible for the postage of the return to us. Items sent back to us without first requesting a return will not be accepted.
Please understand these products are custom made specifically to you and cannot be repurposed.
Change of Mind
If you change your mind before the product is made you will be charged for the cost of damaged or used impression kits only.
If you would like to process a refund at this time you are responsible for the return of the impression kit.
Damaged or used impression kits carry a $35 replacement charge each.
We do not provide refunds for change of mind after the product has been made, so please choose your item carefully.
Kindly note that a refund takes approximately 5 to 10 working days to reflect in your account, depending on your bank.
You can always contact us for any return question at email@example.com