Frequently Asked Questions

The best way to contact us is at our help email: support@mymofosmile.com You can leave us a message through our website here: https://mymofosmile.com.au/pages/contact You can call us and leave a voice message here: 1800 317 457

You can find our facebook here: https://www.facebook.com/mymofosmile/ And our Instagram here: https://www.instagram.com/mymofosmile/

Simply clean your mouth splints with water and a toothbrush gently every after each wear. Shake off excess water and store in its case dry. You can use any regular denture cleaning solution if your product has any build-up, discolouration or smell.

The MYMOFOSMILE Heavy and Light Grinder Night Guards can go cloudy when stored in extra moisture. Simply leave it in a dry environment, and it will return to clear.

Depending on your mouth guard’s wear and tear and condition, we recommend that you replace it every 12 months to five years. If you’re continuously wearing your dental splint, we can replace it with a new mouth guard without retaking your teeth. If you need a replacement for your mouthguard, email us at support@mymofosmile.com.

Our teeth can accumulate undesirable shades from many of life’s activities. Our Teeth Whitening system can help to reverse these effects giving you more confidence to go about your day. Extrinsic stains we get after eating food, drinking coffee, tea, or wine and smoking cigarettes are all examples of causes for discolouration on our teeth. If you have questions about teeth whitening, contact our friendly staff at support@mymofosmile.com.

We send you your Impression kit to take recordings of your teeth. Then, our team of experienced dental laboratory technicians will design custom Upper and Lower trays to fit your mouth perfectly. When your custom trays are ready, we will send them to you with an included course of bleaching formula.

You can expect an improvement almost immediately after starting the nine-day course of bleaching. The Gentle but effective solution can substantially lighten the shade of your teeth in the comfort of your home.

There are many methods for teeth whitening. The MYMOFO� Teeth Whitening System provides outstanding results and saves money on expensive clinic sessions or over-the-counter products with unsatisfactory results. We design custom bleach trays that a super comfortable and barely noticeable on your teeth. We send you your kit with a course of bleaching solution that you will use for 30 minutes a day for up to 9 days or until you achieve desired results.

6% Hydrogen peroxide bleach formula – safe and clinically proven to give effective results and a brighter smile!

Our customers experience a whiter smile for over a year in most cases. So keep your Bleach Trays stored away, and let us know when you are ready for another round of the formula for another course of treatment.

After teeth whitening, using a desensitising gel can help reduce sensitivity and encourage remineralisation, keeping your smile radiant and healthy. Potassium nitrate, the active ingredient of the MYMOFO Desensitizing gel, works by obstructing nerve signals in your teeth to lessen sensitivity and discomfort. It can also support general dental health by strengthening your tooth enamel and shielding your teeth from further harm.

Watch this space! MYMOFO Clear Aligners Coming Soon.

The most common reason for using retainers is to maintain the position of your teeth post-orthodontic work. The thin protective layer will keep your teeth in place and prevent reversal. The MYMOFO Retainer is the same as the one you would get from your dentist and can be a much more affordable solution. Once we have your accurate impressions on record, we can send out new ones whenever it is time for you to replace them.

Retainers are designed to be worn post-dental treatment to align the teeth after a procedure.In contrast, night guards are used to prevent future damage to your teeth. A retainer will provide a thin layer of protection from grinding, but they are not designed to withstand these forces and will wear down quickly. If you wear a retainer but still need protection from grinding or clenching in your sleep, you can use a Night Guard to keep your teeth secure and give you a great rest!

Most will have their retainers last for up to 12 months or more but depending on care, storage and level of grinding, this can vary between people. So just let us know when you are ready for a new set of retainers, and we can make one straight away from our digital record of your impressions!

Retainers are designed to keep your teeth in their new position after the braces are removed. They will not straighten your teeth.

The MYMOFO Retainer is made from a BPA-free acrylic to a standard thickness that provides comfort and protection.

Watch this space! MYMOFO� Sports Mouthguards Coming Soon.

Night Guards are custom-made protective layers to prevent your teeth from further damage due to moderate to severe teeth grinding or clenching while sleeping. People suffering from Bruxism can experience tooth pain and deterioration, sore jaw muscles, tension headaches and poor sleep quality. A Night Guard gives your teeth an artificial bite surface that helps to lessen the symptoms and can lead to much better overall health outcomes.

Our Night Guards are made by the same professional technicians that supply dentists using industry-leading materials and processes. So with no need to schedule dentist visits, you can take your impressions in the comfort of your home.

Over-the-counter mouthguards are made from a soft thermoplastic material that can be heated in boiling water. Unfortunately, it’s the one-size-fits-all-night guard and will not provide you with that secure fit and adjustments you might need. In addition, these products are usually bulky and uncomfortable, leading to worse sleep quality. Our night guard is custom-made, especially for you. It fits precisely to your teeth because we make it with your exact teeth impressions.

The upper night guard is most people’s default and primary choice (more than 90%). However, if you prefer a lower night guard, we give you the option of selecting the impression kit for lower teeth during the checkout process. A lower night guard is generally the choice if you have an underbite.

We use high-quality latex-free, non-allergenic, BPA-free material for making mouthguards. It’s an innovative, firm, thermodynamic acrylic that allows easy adjustment in your mouth, providing extra comfort. Warm it before placing it in your mouth at night for the smoothest and pain-free insertion. Pressure-formed splints you see from competitors do not last as long, are not as adaptable in the intra-oral space, tend to pick up smells and stains more quickly, and ultimately need replacement sooner.

Since teeth grinding happens mostly while we sleep, mouth splints are designed to wear at night to prevent your teeth from further damage. In addition, since they only extend halfway up your teeth for maximum comfort, they will be visible. Some dental retainers offer relief for daytime clenching. If you want more information on daytime solutions, please get in touch with our support team at support@mymofosmile.com.

The MYMOFO Heavy Grinder Guard is a professional quality occlusal splint with the highest level of protection and comfort. We make this guard in the most common style of Night Guard recommended by dentists to lessen the symptoms and effects of people suffering from bruxism. Our Guard will ensure you have an even bite for the most comfort when sleeping. The innovative thermodynamic material used to design the appliance will soften under hot water to ensure a perfect fit each night.

The MYMOFO Light Grinder Guard is a popular dental splint for those who prefer as much discretion as possible. It is the perfect match between durability and a slimline profile. In addition, this guard will soften under hot water for a perfect fit using the same thermodynamic material as our Heavy Grinder variant. The Light Version of the Night Guard will not model your bite and, therefore, will maintain a minimum thickness. Choose this if you are looking for something less intrusive.

The MYMOFO Hybrid Guards are suitable for light to moderate night-time grinding. It has a hard outer layer that protects from grinding forces, while its soft inner layer is more comfortable on your teeth. It cannot soften under hot water like our Heavy Grinder and Light Grinder variants and will not last as long, but it is an excellent solution for a fast, affordable Night Guard.

In the case where the fit is not quite right on your Guard or Retainer, do not stress! Our helpful support team and expert technicians will look at the order and find the right solution to get you a perfect fit. Just contact us at support@mymofosmile.com with your MYMOFO ID, Photos of the product in place on your teeth and a description of the concern. We will take it from there!

In the case where the fit is not quite right on your Guard or Retainer, do not stress! Our helpful support team and expert technicians will look at the order and find the right solution to get you a perfect fit. Just contact us at support@mymofosmile.com with your MYMOFO ID, Photos of the product in place on your teeth and a description of the concern. We will take it from there!

A new Dental Laboratory Product can take a while to get used to wearing. We give you 30 days to thoroughly test your new appliance. An uncomfortable feeling wearing your Night Guard is not uncommon, and any tight feeling will ease with time as your mouth gets used to it.

Yes! A Night Guard is designed to give protection for your occlusion or bite surface. It will extend only as high as needed to stay securely in place with maximum comfort.

The MYMOFOSMILE Impression Kit has everything you need to take four perfect impressions. Inside you will find a link to our detailed guide page with video instructions. Four Universal Adjustable Trays to take your impressions. Our trays are mouldable to fit your mouth. Just follow the links in your kit to our guide video. 4 Sets of Impression-Taking Putty. Your impressions will be recorded when you combine the Blue Base with the White Catalyst. One Cheek Expander will help you take clear photos of your teeth and bite. Every kit has a pre-paid return satchel to send your impressions back to the lab. If anything from your kit is missing or damaged, please email support@mymofosmile.com.

Hold the semi-circle connector so each end is on one side of your mouth. Squeeze the connector and place the corners of your lips into the slots at each end. The connector will sit below your chin, and the two sides of the expander will hold your lips wide open, freeing up your hands to take photos of your teeth. Take one with your teeth apart and one in a comfortable bite. Send your photos and impression photos to suppurt@mymofosmile.com with your MYMOFO ID in the subject.

The putty in your MYMOFOSMILE Impression Kit will last for six months in correct storage conditions; however, we can only guarantee the materials for 30 days once your kit arrives. If you have any concerns about the putty in your kit, please email us at support@mymofosmile.com, and we can arrange for new material to be sent out.

It is quick and easy to take your dental impression with MYMOFOSMILE, all from the comfort of your own home. We send you a complete kit to take accurate teeth impressions. You need a few minutes to take impressions of your upper and lower teeth. Our guide video will take you through each recording.

We recommend taking upper and lower impressions for all orders. Instructions specific to your order will be sent to your email upon receiving the kit.

If you are still determining if your impressions are suitable, you can contact us at any stage. Send us photos of what you have taken so far to our support team at support@mymofosmile.com, and we can help with the remaining recordings. All our orders include one free additional set of impressions in case the need arises for new recordings to be taken. In addition, our trained technicians and support staff will help identify the changes required to ensure your impression-taking is successful. If your second set of impressions cannot make your order, you can purchase additional kits by contacting us at support@mymofosmile.com.

The putty used in the MYMOFOSMILE Impression Kits is widely used in the industry, just like your dentist. If you require any information on our materials or have any safety concerns, contact our support team at support@mymofosmile.com. Ingredients: Polydimethyl Siloxane, White Oil, Silicon, Dimeticone, Platinum,1, 3-Diethenyl-1,1,3,3-Tetramethyldisiloxane Complexes. Methylhydrogensiloxane Dimethylsiloxane

If your Impression Kit parcel has suffered damage in transit, don’t hesitate to contact us at support@mymofosmile.com for further instructions. Also, the putty can lose effectiveness when exposed to air for extended periods, so we will send out more material if required.

This depends on the nature of the existing device but generally speaking, you will remove a denture and wear a night guard in its place while sleeping. For this reason, it is recommended to take your impression with removable plates or dentures out. Please contact us at support@mymofosmile.com if you would like any advice on taking your impression.

The process is quick. You�ll receive your custom mouth guard in 1 to 2 weeks after we receive your return satchel with completed and accurate teeth impressions. You can find our detailed shipping policy here. https://mymofosmile.com.au/policies/shipping-policy

MYMOFOSMILE offers free shipping on all our Dental Laboratory Products. We recommend upgrading to express postage as this can cut considerable time off your order.

You will receive order tracking details through your email containing the status of your order, instructions for your next steps and information you will need to provide. If you would like additional updates or have general enquiries, contact us at support@mymofosmile.com, and we are happy to assist!

Place your completed impressions directly in the reply paid satchel and securely close it. The trays filled with hardened putty are strong enough for the journey, so there is no need to send the box. When ready, just take it to the nearest post office or post box. If you purchased an express post, please ensure to drop it at a post office or in a yellow post box.

Please contact us immediately if you opt to change your shipping address. We can change the address as long as we have not delivered the order yet.

You can make changes to your order up until the point production begins. Email us at support@mymofosmile.com and let us know what modifications are required or if you want to change to a different item. If you change your mind and cancel your order before the product is made, you will only be charged for the cost of damaged or used impression kits. You can see our refund policy here: https://mymofosmile.com.au/policies/refund-policy

In most cases, it is best or even necessary to wait until your dental work is completed before taking impressions. A custom-made product is unique to the shape of your teeth at the time of your recording. Some of our products require both upper and lower recordings. If you are unsure if you are ready to begin, you can always talk to our friendly staff at support@mymofosmile.com, and we will be happy to help.

While we can make products for multiple people under one order, we do recommend that you place your orders individually. When placing an order for more than one person, please email us at support@mymofosmile.com to inform us how many kits and sizes. Our impression-taking and manufacturing process will contact you individually by email with updates on your product, and delays due to incorrect impressions can affect the entire order.

Yes, it is possible. However, we generally don’t use existing moulds for making your mouth guard. Instead, we recommend you go through our teeth impression process to guarantee a precise fit. If you supply your existing models, you will not be eligible for our perfect fit guarantee or a refund, as the splint is fabricated to the model provided.

Unfortunately, you cannot claim your health insurance with our Night Guards; you would need to see a dentist to claim under dental benefits. Depending on your level of coverage, you may find that even with insurance, a product from your dentist can still cost you more than our range of laboratory direct services, all from the comfort of your own home!

We recommend taking upper and lower impressions for all products. Instructions specific to your order will be sent via email when you receive your kit.