For products you receive that do not fit, we have a 7-day return policy, which means you have 7 days after receiving your product to request a return.
We do not provide refunds for change of mind after the product has been made, so please choose your item carefully.
If your product does not fit perfectly, we can offer to remake it with new impressions or provide a refund. You will be asked to provide details, including photos of your product so that we can investigate the causes.
To start a return, you can contact us at email@example.com.
You are responsible for the postage of the return to us. Items sent back to us without first requesting a return will not be accepted.
Please understand that these products are custom-made specifically for you and cannot be repurposed.
Before your product is made
If you change your mind before the product is made, you will only be charged for the cost of damaged or used impression kits. In this case, you are responsible for return postage, but we will fully refund your order if it is returned unopened.
Damaged or used impression kits carry a $50 replacement charge. Additional purchased kits are non-refundable.
If we have received your impressions and started manufacturing or completed it, we can only refund 50% of your purchase price.
Kindly note that a refund takes approximately 5 to 10 working days to reflect in your account, depending on your bank.
We cannot control Australia Post delivery times and delays; if you are from a remote area, please allow us a little longer.
You can always contact us for any questions at firstname.lastname@example.org.